Frequently Asked Questions

What’s a BOC-3? Do I need it?

Before you're able to legally operate as a transportation company within the United States, you must file a BOC-3 with the FMCSA. If you're a motor carrier, broker, or freight forwarder doing business across multiple states, you'll need a designated process agent within every state. This document will include the names and addresses of all your process agents in each state where you're permitted to do business. These individuals are tasked with accepting legal documentation on your behalf. You can file this document through the FMCSA website, and once it’s approved it will arrive by mail in 3-4 business days.

What is a co-signer?

A co-signer is a person that agrees to join the primary borrower in being responsible for the payment and loan obligation. All co-signers are fully responsible for payment just as the borrower is. You may benefit from using a co-signer if that co-signer strengthens the credit worthiness or ability to pay.

How do I get the Title to my vehicle?

Once you have paid your auto loan off in full we will send you your title within 10-business days.

What is my payoff?

Contact us to see exactly what your payoff is on your auto loan, your most recent transaction balance is not your payoff, is may be very close but is not exactly your payoff.

How do I apply for a DOT number? How long does it take to get my DOT number?

You can apply for your DOT number on the FMCSA website but there’s also a mail-in option. There’s no fee to register for your DOT. If you register online then your request will be processed immediately. Therefore, you’ll get your DOT number instantly unless your request is denied for some reason. If you decide to apply by mail, then it could take up to 6 weeks to process.

How do I submit an application?

Click on Submit an application on the Welcome page, walk through the steps it prompts you to.

Can I Make payments online?

Yes, you can make payments anytime online. We accept eChecks, Credit Cards, and Debit Card payments 24/7